WEB APP Maintenance

Maintenance for your Joomla, Drupal, Magento, Codeignitor, Yii, Symphony and Custom Web Applications.

Tired of explaining the same problem to different support agents over the email?
Skip the queue and talk directly with your

DEDICATED ACCOUNT MANAGER

LOCAL

Your account manager lives in your city - we can catchup for a coffee at your favourite cafe to discuss a pressing issue or celebrate your website success over a few drinks.

DEDICATED

You get a dedicated Account Manager who is the single point of contact for all your queries. We understand your business goals and vision and provide dedicated advice.

A CALL AWAY

You can pick up your phone and call your Account Manager on her Mobile number. No more support queues or long email chains. Next time you need us- we are waiting for your call.

Joomla, Drupal, Magento, CodeIgniter, Yii, Symphony and Custom Web Applications.
Cloud Backups

We take secure bacups of your web app on the cloud so that we can restore your website at any stage.

Theme & Plugin Updates

We will check for the latest available updates and update the web app through our Safe Update method that ensures that website uptime is not affected and existing functionalities continue to work as desired.

24/7 Uptime Monitoring

We set bots to monitor your web app 24/7. We will get notified as soon as your website is down and take actions immediately.

Performance Report

We will share website maintenance Performance Report to Clients as per our Care Plans and Packages.

Web App Maintenance Plan Features

Security Audits

We run full security audits through your web app to ensure that there are no loopholes.

Speed Optimisation

We will do website speed Optimisation using Joomla! CMS application and this will increase the web page speed and improve the performance of website.

Mobile Optimisation

We will do mobile speed Optimisation using Joomla! CMS application and this will increase the speed and improve the performance of mobile page.

Support Portal

You get exclusive access to our Support Portal and Knowledgebase.

Web App Care Plans and Packages

Choose one of the three pricing plans below

LAUNCH

Your website will be fully managed for you all day,
$ 275 (inc GST) per Month
  • 24/7 Uptime Monitoring
  • Full Website Backup
  • Theme Updates - Weekly
  • Plugin Updates - Monthly
  • Performance Report - Monthly
  • Security Audits - Monthly
  • Security Patches - Monthly
  • Speed Optimisation
  • Mobile Optimisation
  • Malware Removal
  • Database Optimisation

GROW

Your website will be both fast and secure.
$ 500 (inc GST) per Month
  • 24/7 Uptime Monitoring
  • Full Website Backup
  • Theme Updates - Weekly
  • Plugin Updates - Weekly
  • Performance Report - Weekly
  • Security Audits - Weekly
  • Security Patches - Weekly
  • Speed Optimisation - Monthly
  • Mobile Optimisation - Monthly
  • Malware Removal
  • Database Optimisation
Popular

SCALE

For advanced websites with custom functionality.
$ 1000 (inc GST) per Month
  • 24/7 Uptime Monitoring
  • Full Website Backup
  • Theme Updates - 4 X Weekly
  • Plugin Updates - Weekly
  • Performance Report - Weekly
  • Security Audits - Weekly
  • Security Patches - Weekly
  • Speed Optimisation - Monthly
  • Mobile Optimisation - Monthly
  • Malware Removal
  • Database Optimisation

LAUNCH

Your website will be fully managed for you all day,
$ 275 (inc GST) per Month
  • Full Website Backup - Weekly
  • Free Hosting - 10 GB
  • 24/7 Uptime Monitoring
  • Theme Updates - Monthly
  • Plugin Updates - Monthly
  • Performance Report - Monthly
  • Security Audits - Monthly
  • Access to Support Portal
  • Speed Optimisation
  • Mobile Optimisation
  • Security Patches
  • Priority Support
  • Malware Removal
  • Database Optimisation

GROW

Your website will be both fast and secure.
$ 500 (inc GST) per Month
  • Full Website Backup - Weekly
  • Free Hosting - 50 GB
  • 24/7 Uptime Monitoring
  • Theme Updates - Weekly
  • Plugin Updates - Weekly
  • Performance Report - Weekly
  • Security Audits - Weekly
  • Access to Support Portal
  • Speed Optimisation - Monthly
  • Mobile Optimisation - Monthly
  • Security Patches - Monthly
  • Priority Support
  • Malware Removal
  • Database Optimisation
Popular

SCALE

For advanced websites with custom functionality.
$ 1000 (inc GST) per Month
  • Full Website Backup - 4X Weekly
  • Free Hosting - Unlimited
  • 24/7 Uptime Monitoring
  • Theme Updates - Weekly
  • Plugin Updates - Weekly
  • Performance Report - Weekly
  • Security Audits - Weekly
  • Access to Support Portal
  • Speed Optimisation - Monthly
  • Mobile Optimisation - Monthly
  • Security Patches - Weekly
  • Priority Support
  • Malware Removal
  • Database Optimisation
Or Request a Custom Plan
Still Confused? Ask us and we will clear all your doubts.

We told you, we are one call away. Our Support Experts will help you choose the perfect plan for you.

Definitions Explained

Once you sign up, we’ll have your plan set up within 24-48 hours. Everything from speed improvements to security optimization will be addressed by our team automatically.

Unlimited edits include edits to content, changing of images, adding a section or page using existing template. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new page template, website or subdomain.

Websites with advanced functionality like this require our Scale Plan. They take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

This is a digital tool that monitors your website and sends a notification to alert us to an issue that needs to be resolved. Through this monitoring we can minimise any interruptions to your website.
We will check periodically for the latest theme versions to ensure that your website has the latest updates and ensure that any custom code is safely migrated into the new update.
Updating your plugins is critical to the optimum performance of your website. Plugins become outdated over time and keeping these updated protects your website from vulnerabilities, bugs and strengthens your website against attacks.
We run full security audits through your website to check for any security loopholes.
We conduct a website speed test and if necessary make updates to improve the speed and performance of your website.
We will conduct tests to check the speed and responsive
To keep your site secure we apply security patches as they are released.
We will detect and remove any malware, like viruses, spyware or other advanced threats.
We will periodically optimise your database for faster backups, easier restorations and improved speed & performance. Essentially, it’s like giving your website a spring clean.
We will send you a detailed monthly report outlining exactly what we’ve done to ensure the health, safety, and success of your website.
We provide scheduled backups of your website, so that if something catastrophic happens to your website, a roll-back might be the only way to get it back online.

Maintenance Plans - Terms & Conditions

  1. All plans are paid on 1st of every month in advance, with no lock in contracts.
  2. New Customers will be charged a one time fee to undertake a website/app audit. Please contact us for more information and cost. This will identify any major updates required before the monthly updates can commence.
  3. Enterprise Monkey can recommend the plan and size to suit your business needs.
  4. WordPress plans are for websites built on a WordPress CMS platform only, with no ecommerce or integrations.
  5. Web App & Custom Website Plans are suited to Magento, Joomla, Drupal, WooCommerce and custom coded websites.
  6. Package prices and inclusions are subject to change.
  7. Technical support or new development work is not included in any plan.
  8. Security audits check for any security loopholes. An estimate for work will be provided for any issues detected, requiring developer support.
  9. Any requested technical support will be charged at an hourly rate. Please speak to our team regarding this.