WORDPRESS CARE

WordPress website maintenance and support service by your Local Dedicated Account Manager

Tired of explaining the same problem to different support agents over the email?
Skip the queue and talk directly with your
DEDICATED ACCOUNT MANAGER
LOCAL

Your account manager lives in your city - we can catchup for a coffee at your favourite cafe to discuss a pressing issue or celebrate your website success over a few drinks.

DEDICATED

You get a dedicated Account Manager who is the single point of contact for all your queries. We understand your business goals and vision and provide dedicated advice.

A CALL AWAY

You can pick up your phone and call your Account Manager on her Mobile number. No more support queues or long email chains. Next time you need us- we are waiting for your call.

WordPress Maintenance Plan Features
Cloud Backups

We take secure bacups of your web app on the cloud so that we can restore your website at any stage.

Theme & Plugin Updates

We will check for the latest theme and plugin updates through our Safe Update method, ensuring that website uptime is not affected and existing functionalities continue to work as desired.

24/7 Uptime Monitoring

We set bots to monitor your web app 24/7. We will get notified as soon as your website is down and take actions immediately.

Performance Report

We will share your website maintenance Performance Report with you at the end of every month.

Security Audits

We run full security audits through your web app to ensure that there are no loopholes.

Content Edits

We provide plans with included content edits and development hours, so you can make little tweaks and amendments without any additional expense.

Speed Optimisation

We will do website speed Optimisation using Joomla! CMS application and this will increase the web page speed and improve the performance of website.

Mobile Optimisation

We will undertake checks that your website is optimised for a mobile device so your users have a great experience from their mobile.

Support Portal

You get exclusive access to our Support Portal so you can log a support request at any time.

WordPress Maintenance Plan Features
Cloud Backups

We take secure bacups of your web app on the cloud so that we can restore your website at any stage.

Theme & Plugin Updates

We will check for the latest available updates and update the web app through our Safe Update method that ensures that website uptime is not affected and existing functionalities continue to work as desired.

24/7 Uptime Monitoring

We set bots to monitor your web app 24/7. We will get notified as soon as your website is down and take actions immediately.

Performance Report

We will share website maintenance Performance Report to Clients as per our Care Plans and Packages.

Security Audits

We run full security audits through your web app to ensure that there are no loopholes.

Unlimited Content Edits

We provide Unlimited edits to your content at a quick turnaround time.

Speed Optimisation

We will do website speed Optimisation using Joomla! CMS application and this will increase the web page speed and improve the performance of website.

Mobile Optimisation

We will do mobile speed Optimisation using Joomla! CMS application and this will increase the speed and improve the performance of mobile page.

Support Portal

You get exclusive access to our Support Portal and Knowledgebase.

WordPress Care Plans and Packages

Choose one of the three pricing plans below

LAUNCH

All the essentials to protect & enhance your website.
$ 150 (inc GST) per Month
  • Full Website Backup - Weekly
  • Free Hosting - 10 GB
  • 24/7 Uptime Monitoring
  • Theme Updates - Monthly
  • Plugin Updates - Monthly
  • Performance Report - Monthly
  • Security Audits - Monthly
  • Access to Support Portal
  • Unlimited Content Edits
  • Unlimited Support Tickets
  • Speed Optimisation
  • Mobile Optimisation
  • Security Patches
  • Priority Support
  • Malware Removal
  • Database Optimisation
  • Discounted Price for additional development work - $88 per hour

GROW

Peace of mind support for your growing business.
$ 250 (inc GST) per Month
  • Full Website Backup - Weekly
  • Free Hosting - 50 GB
  • 24/7 Uptime Monitoring
  • Theme Updates - Weekly
  • Plugin Updates - Weekly
  • Performance Report - Weekly
  • Security Audits - Weekly
  • Access to Support Portal
  • 4 hours of Content Edits
  • 4 Support Tickets
  • Speed Optimisation - Monthly
  • Mobile Optimisation - Monthly
  • Security Patches - Monthly
  • Priority Support
  • Malware Removal
  • Database Optimisation
  • Discounted Price for additional       development work - $77 per hour
Popular

SCALE

Advanced technical support and peace of mind.
$ 350 (inc GST) per Month
  • Full Website Backup - 4X Weekly
  • Free Hosting - Unlimited
  • 24/7 Uptime Monitoring
  • Theme Updates - Weekly
  • Plugin Updates - Weekly
  • Performance Report - Weekly
  • Security Audits - Weekly
  • Access to Support Portal
  • Unlimited Content Edits
  • Unlimited Support Tickets
  • Speed Optimisation - Monthly
  • Mobile Optimisation - Monthly
  • Security Patches - Weekly
  • Priority Support
  • Malware Removal
  • Database Optimisation
  • Discounted Price for additional development work - $66 per hour
Or Request a Custom Plan
Still Confused? Ask us and we will clear all your doubts.

We told you, we are one call away. Our Support Experts will help you choose the perfect plan for you.

FAQ

Most frequent questions and answers

Once you sign up, we’ll have your plan set up within 24-48 hours. Everything from speed improvements to security optimization will be addressed by our team automatically.

Support hours includes work by a developer to undertake amendments to your current design or functionality. This includes any bug fixing. They do not include any new development work, such as creating a new page, design work or landing pages.  Any new work will be quoted as a separate piece of work. 

If you have a cutom coded website or WooCommerce added to your WordPress Website, then you will need to select a plan from our Web App Maintenance Plans.